Resources · Code of Conduct

Code of Conduct

What Members expect of one another. This is a plain-language summary of Policy C of the Network Policies, which governs.

The standard

What every Member agrees to

Members are expected to:

act with integrity, honesty and professionalism;
protect Client and Member confidential information;
accurately represent their credentials, verification status and relationship to the Network;
disclose conflicts of interest;
deal fairly with other Members, including paying amounts owed on time and accurately; and
avoid conduct that undermines the trust on which Members rely when sharing opportunities, relationships and professional access.

Members also must not use the Network to discuss or coordinate prices, rates, wages, customers or territories with competitors (Policy S).

If something goes wrong

Complaints and discipline

The Council may warn, condition, suspend or remove a Member for material breach of the Agreement, non-payment of an undisputed or decided amount, dishonesty or fraud, material professional misconduct, material misrepresentation, or conduct that seriously harms the integrity of the Network.

Before a final suspension or removal, the Member receives written notice of the complaint and the standards involved, a chance to see the evidence relied on, and at least 10 Business Days to respond, unless a temporary suspension is needed to prevent serious harm. Decision-makers with a conflict take no part, and reasons are given in writing. A removed Member may ask for one independent review, and then challenge the decision in arbitration on specific grounds.

No retaliation. No Member may retaliate against anyone, and the Council may not penalize a Member, for a good-faith report of a breach, a legal or regulatory concern, a privacy or security incident, a conflict of interest or a governance irregularity.

To report a concern, write to council@conexus.network. Members can read the full text of Policy C in the Members area.